Unified Communications the new Technology
It is so true! We can, or should I say, businesses can no longer afford to rely on “old” technology – phone calls and emails – to differentiate itself and stay ahead of its competition. All communications need to be better, more immediate and connected to remote and distributed teams of colleagues, suppliers and partners. We clearly need Unified Communications.
What are unified communications?
I like referring to Wikipedia for more technology inclined definitions…here is what it says. “Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing [should also include telepresence], data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products.”
I also read an interesting article yesterday on my Twitter feed “Why IT Can’t Be Called IT Anymore - http://ow.ly/fArFS” and it got me thinking that just maybe IT can actually morph into UC. We are no longer in the Information Technology age…we are stepping into a Unified Communication environment where we are learning to become more integrated communicators. IT departments are feeling the squeeze, on one hand they are competing with outside vendors that want to do the job for them, and on the other they need to be able to master new technologies, apps and mobile devices coming at them from every direction. Don’t forget to throw in the mix the BYOD, Big Data (got to research this one some more) as well as find ways to do more with a reduced budget and make sure all users are up to par in using the technology available so productivity does not decrease...Does Unified Communications only complicate IT or does it make it better?