Unified Communications and Videoconferencing

Posted by Émilie Hébert

November 27, 2012 at 12:30 PM

Unified Communications the new Technology

It is so true! We can, or should I say, businesses can no longer afford to rely on “old” technology – phone calls and emails – to differentiate itself and stay ahead of its competition. All communications need to be better, more immediate and connected to remote and distributed teams of colleagues, suppliers and partners. We clearly need Unified Communications.

What are unified communications?

I like referring to Wikipedia for more technology inclined definitions…here is what it says. “Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing [should also include telepresence], data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products.

I also read an interesting article yesterday on my Twitter feed “Why IT Can’t Be Called IT Anymore - http://ow.ly/fArFS” and it got me thinking that just maybe IT can actually morph into UC. We are no longer in the Information Technology age…we are stepping into a Unified Communication environment where we are learning to become more integrated communicators. IT departments are feeling the squeeze, on one hand they are competing with outside vendors that want to do the job for them, and on the other they need to be able to master new technologies, apps and mobile devices coming at them from every direction. Don’t forget to throw in the mix the BYOD, Big Data (got to research this one some more) as well as find ways to do more with a reduced budget and make sure all users are up to par in using the technology available so productivity does not decrease...Does Unified Communications only complicate IT or does it make it better?

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Topics: Videoconferencing, ePaper, Answers, Téléprésence, Unified Communications

[News] End-of-life electronics program now offered in Quebec

Posted by Émilie Hébert

September 27, 2012 at 10:30 AM

Starting October 1st – Environmental Recycling Program launches in Quebec 

It is important to us at CBCI Telecom that our clients be informed of the following. Beginning October 1st a new Environmental Recycling Program will be launched in the Province of Quebec. This program has been active in other provinces but is now rolling out in Quebec.

Below is a listing of products that will now have additional fees associated with their purchase and it is a per unit fee (please reference the chart link for more details). The fee will be listed on any quotes you will be receiving from CBCI Telecom and then added to your invoice. So you will see the fees upfront. If your company is registered with ERPA as a Remitter, you just need to provide CBCI Telecom with your registered number for CBCI Telecom to exempt the fee on your invoice.

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Topics: Answers, End-of-Life, Replacement, Announcements, Panasonic

Top Reasons to Replace your Video Conference Systems

Posted by Émilie Hébert

September 18, 2012 at 11:30 AM

Do I need to replace my videoconferencing system?

This was not a very popular question from our clients about 5 years ago when I started working at CBCI Telecom. Just recently, we’ve had one of our technicians visit a client that is using a video system for 14 years.  And this is not a rare occurrence, these systems have past the test of time…but do they still meet the current visual communication needs of the company? I believe that I can easily compare it to my home laptop that has recently celebrated its 8th birthday. It has received a few new parts and with the latest addition of a flash drive for extra memory and computing power it is NOT my favourite device to use in comparison to the MacBook Pro I use for work. oh! Well! I did just open a whole other discussion...

Just the same way that in 2007 and 2009*, many SD (Standard Definition) video systems were replaced by HD units. A survey conducted by Wainhouse Research suggested that during that period of time, close to  35% of shipped units were for replacements. We highly believe that there is a need for older systems to be replaced by newer systems that offer more intuitive functionality and integrate with a company's Unified communication strategy.

Top reasons for replacing your videoconference system

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Topics: Questions, Answers, Replacement, Téléprésence, Cisco TelePresence, Trade-in, Evergreening

How to Connect Your Cisco TelePresence EX60 to your PC?

Posted by Émilie Hébert

February 3, 2012 at 9:30 AM

I don’t know about you, but my laptop screen is just too small to suit my needs. I now work with an additional display hooked up to my PC permanently. It provides me with more flexibility and enhances my productivity. Instead of purchasing an additional PC screen you can use your EX60 as it is HD display. It permits you to connect over videoconference and share presentation at a touch of a button or use it just as an extension of your PC display.

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Topics: Answers, Cisco TelePresence

Boardroom Conferencing Tips: Hiding the Cables

Posted by Émilie Hébert

September 8, 2011 at 9:00 AM

Special Collaboration: Dave Giguère, Account Manager, CBCI Telecom Ottawa

Boardrooms without Wires

Having no wires on a conferencing boardroom table is a very desirable thing. Over the years we have had many requests from our clients to have a "clean" table with no cables on it. Even though there are some technical limitations, solutions do exist.

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Topics: Audiovisual, Answers, News

Advantages of Using Interactive Whiteboards

Posted by Émilie Hébert

March 2, 2011 at 9:00 AM

Written by Gali Jennewein, Senior Account Manager, CBCI Telecom

Interactive whiteboards have exceptionally grown in popularity over the past few years. Schools are discovering that these whiteboards are effective tools for improving learning, communication and collaboration. They offer several advantages over traditional whiteboards, which have been used in classrooms for decades to share information and ideas with group members.

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Topics: Answers, Collaboration

Top 10 for a Successful Videoconference

Posted by Émilie Hébert

February 22, 2011 at 8:00 AM

Special Collaboration: Franco Schembre, Account Manager, CBCI Telecom Montreal

Communication: The Key to Success

We all know that communication is key for all organizations. We also know that videoconferencing is playing an important role in our everyday business communications, but how clearly do we communicate how this communication technology should be used?

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Topics: Answers, Téléprésence

5 Collaboration Tools to Leverage Your Video Conferences

Posted by Émilie Hébert

February 15, 2011 at 10:17 AM

Special Collaboration: Dave Giguère, Account Director, CBCI Telecom, Ottawa

Are you using Collaboration Tools with your videoconferencing?

As I was doing my usual research online, I came to the realization that there are many discussions about virtual collaboration and TelePresence, but that there are not many articles that bridge the gap between them. In itself videoconferencing and TelePresence are great communication tools as they bring together the participants in order to facilitate team collaboration.

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Topics: Answers, Case Study, Téléprésence, Collaboration

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