CBCI Blog

The Crestron DM 3.0: the brain of powerful collaborative spaces

Posted by Émilie Hébert

June 30, 2015 at 2:10 PM

In our last blog post, we talked about how spaces are becoming automatic. One of the latest, and most powerful pieces of new technology that is helping to power this trend of rooms that can basically do anything and everything is something that we saw in action at Crestron’s recent DM 3.0 4K Road Show, The digital standard for every room.

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Topics: Crestron, Audiovisual, New AV Products

Automated, dynamic spaces that can do everything - except make coffee!

Posted by Émilie Hébert

June 23, 2015 at 11:00 AM

Smartphones in our pocket that do everything… even things you never knew you needed to do (like crushing candy). Cars that can drive themselves (yes, apparently that’s about to be a real thing within a few years - imagine how much less stressful commutes will be)! Basically everything, everywhere, is immediate, inclusive and practically runs itself.

Not to be upstaged, the technology that powers these spaces is also right on this trend. Collaborative spaces like conference rooms, huddle spots or classrooms need to provide the technology to support spontaneous meetings and need to be more efficient. And now they can be.

Converging worlds

CBCI Telecom attended this year’s Crestron’s Roadshow, and what we learned is that the Information Technology and Audiovisual worlds have truly converged. Spaces no longer require many different devices in multiple locations that need to be turned on and operated separately (computers, lighting, projectors, window shades, heating and cooling, audio systems, etc.). In the past, these separate technologies even had different managers or departments overseeing each. Instead, everything nowadays should – and can – be smoothly integrated into one central “brain.” This is where Crestron’s DigitalMediaTM comes in. The third generation AV distribution technology is a core, standard-setting technology that is embedded in the entire DM 3.0 product line. We'll talk more about this in our next blog post.

DM 3.0, the new digital standard for AV distribution is one example of a new wave of technology that powers a space – many spaces, in fact – allowing Audiovisual and IT systems to be more centralized and automated than before.

Automatic from start to finish

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Topics: Audiovisual

Clock Audio’s Seamless Designed Suspended Microphone that Packs a Punch!

Posted by Émilie Hébert

June 11, 2015 at 1:42 PM

Imagine stepping into a room. You notice a touch screen control panel just inside the door and press the “videoconference” option. Suddenly, the room transforms: the lights dim, a video screen descends at the front of the room, and a small microphone gracefully slides down from the ceiling above a conference table. Depending on the size of the room, there may even be two or three microphones also gliding silently down, suspending above the table. The microphone picks up sound without interference, quietly operating just as it should.  All that there is for you (and your colleagues) to do is to sit down and begin the meeting.

We’re always looking for ways to make seemingly-complex, all-important audio/visual systems in settings like conference rooms more streamlined. Plus, if you’ve been reading the blog for a while (we hope you have!) you’ll know we are also always in search of the next product that not only works well but serves up a dose of the cool factor that our industry covets so much. Clock Audio seems to understand our craving for a device that can really serve us that wow factor, because they have provided it with their latest, the CCRM 4000 retractable motorized microphone. 

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Topics: boardrooms, Microphones, conference rooms

Video walls, picture in picture, quad view, powered by one device?

Posted by Émilie Hébert

June 2, 2015 at 10:33 AM

Taking a look at the beautiful visual capabilities of the new Kramer VSM-4x4HFS

We’re a bunch of audio visual geeks around here (shocking news, right?!) so nothing makes our day quite like when we get a fresh new device with a lot of useful features that we know our customers are going to be thrilled to use. Our latest source of excitement is the new available in Canada Kramer VSM-4x4HFS, a switcher that makes visually impactful presentations, such as video walls or picture-in-picture views, a cinch to achieve.

There is a lot to consider when it comes to switchers. Factors like the type of video display you want to create: do you want a video wall, dual display, or quad display? Will you need to purchase special screens? How quickly can the device switch from one view to another? How is its scalability (which impacts picture quality)?

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Topics: Audiovisual, Video Wall

Get your head into the cloud! CBCI Cloud Services Connect Anyone, Anywhere

Posted by Émilie Hébert

May 27, 2015 at 11:47 AM

It used to be just a tad insulting to accuse someone of having their “head in the clouds.” Considering all of the success we’ve seen in CBCI Cloud Services, I think a lot of people now know the opposite is true: having great minds all connected in one “cloud” can do wonders for collaboration and productivity.

Maybe I just have a one-track mind, but believe it or not, when someone says the word “cloud” to me these days, I’m probably going to think of virtual meeting spaces! (Am I alone in this?) Clouds symbolize more to me than just the puffy white things floating in the blue sky on a warm summer day. For those of us at CBCI and for many of our customers, the cloud is an important part of how diverse, widely scattered employees can stay connected and engaged with colleagues and customers.

We’ve noticed in recent months that we’re not the only ones who are discovering how simple, user friendly and more productive it is to have employees that are tapped into the cloud. The video and audio conferencing abilities provided by CBCI Cloud Services have attracted a lot of devoted users, because it is so practical, easy to use and quite simply, helpful during a workday.

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Topics: Video Managed Services, CBCI Video Services, videoconferencing solution, Acano, convenient videoconferencing

How to create stunning, thoughtful office spaces now & the future

Posted by David Nahon

May 19, 2015 at 2:47 PM

I don’t know about you, but spring always feels like the perfect time to clean out the old and bring in the new: at home, this is my favorite time to get some renovations done in closets and bedrooms, freshen up the décor of living rooms and kitchens, and plant some flowers outdoors. Considering how nice it feels at the end of that hard work to have brand new spaces to live in, I got to thinking… why don’t we approach spring cleaning and spring renovations at our offices in the same way? At home, unless you happen to be a design genius, the best results always come about after enlisting the help, support and general brilliance of professional designers and experts. The same is true when you are revamping your office space – it’s important to get professional input on how to make the most out of the spaces!

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Topics: Technical Assistance, digital signage, Collaboration, Engineering design

SMART Board fans rejoice! SMART Boards are about to get a makeover

Posted by Émilie Hébert

April 20, 2015 at 9:45 AM

Have you used a SMART Board?

I don’t know about you, but when I’m working, I’m a fan of taking advantage of technology that allows me to literally jump in and fully interact with presentations and ideas. Here at CBCI, we’ve been raving about the SMART Boards (and other SMART technologies like the SMART kapp) for years because it allows users to fully engage with an on-screen presentation. If you’ve u

sed one, it’s easy to know why: I never get bored when I can immerse myself in the content of a presentation, interacting (with my fingers or a pen!) with the information, moving around images, adding handwritten text, pulling and pushing charts and other visuals across the screen. We (hopefully) all have had the joy of using one!

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Topics: SMART Room Systems, SMART board, SMART Technologies

The SMART kapp captures our minds… and wins lots of awards in the process!

Posted by Émilie Hébert

March 10, 2015 at 12:02 PM


We have raved about the SMART kapp before (blog link below), and continue to be impressed by its magic and simplicity. I mean, who doesnt love a whiteboard board that just so happens to remember everything you jot down on it? From classrooms to government offices, corporate meeting rooms to boardrooms, it seems that everyone else who has tried out the SMART kapp is also in love with this sophisticated, modern-day iteration of a whiteboard. 

SMART_kapp_2

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Topics: SMART, SMART board, SMART Technologies

Extron XTP Systems impress with serious performance and flexibility

Posted by Émilie Hébert

January 22, 2015 at 3:34 PM

Extron XTP Systems have some serious performance capabilities. 

And when we say “performance,” we mean that the XTP Systems can handle being connected to a staggering amount of rooms and classrooms. This makes them ideal for virtually any kind of place where heavy-duty switching and transmission performance is needed, whether the setting is small, medium, large… or really large.  

But before we specifically dig into the Extron XTP systems, we should mention that Extron is a company whose products consistently impress us at CBCI. We’ve noticed that Extron really takes their time to develop all of their products. This helps ensure that a new product’s quality is high, it is technologically advanced, and overall performs solidly before it is released into the world. As a result, Extron has built a reputation in the industry for being reliable and providing excellent performance capabilities. This reputation alone helps make us very confident about the XTP Systems!

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Topics: Extron

Take a look at RoboSHOT 12: beautiful, high quality videoconferences

Posted by Émilie Hébert

January 7, 2015 at 8:30 AM

We pay a lot of attention to the details that go into setting up an ideal environment for our videoconferences. From the all-important videoconferencing platform, like Acano’s amazing coSpaces virtual work environments, to our choice of video screens, PCs and even the lighting used, every detail contributes toward creating impressive, productive virtual meeting environments. And while all of these details are great, let’s go back to basics and make sure we’re not overlooking the device that is at the heart of a videoconference itself: the camera, of course!

When it is time to host a videoconference – and by videoconference, we mean everything from an important meeting to a speech, presentation, classes or lectures - it is important to have a high-quality camera that will capture a stunning image. Crystal-clear video quality will provide maximum impact and ensure that audiences will be able to get the most out of the presentation.

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Topics: Videoconferencing, Videoconferencing Infrastructure units, Acano

On the road again: take your videoconferences everywhere, except behind the wheel!

Posted by Émilie Hébert

December 23, 2014 at 3:18 PM

We all know it’s a good idea for a driver to be alert and focused while on the road. This is especially crucial this time of year, heading into a season of poor road conditions thanks to snow, ice and other winter hazards. Yet, against our better judgment, we’ve almost all been there: you are driving alone and you get a phone call or an important text message, or you’re running late and it’s time to start that scheduled videoconference. It is so tempting to momentarily take your eyes off the road and glance down at your device. During a busy workweek, it is especially hard to put down a phone or a tablet while driving when urgent matters of business are nagging at the back of your mind; just one more call to make or one more message to reply to, right?

At CBCI, we’re always mentioning about how amazing it is to be in touch with colleagues and customers around the world anytime, anywhere, thanks to videoconferencing technology such as ACANO’s coSpaces. But the one place we’d never videoconference is behind the wheel without a proper hands free system. If you’re safely parked or if you are a passenger, that’s another story… videoconference away!

 

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Topics: Videoconferencing

Telework aka the home office revolution

Posted by Émilie Hébert

November 20, 2014 at 9:15 AM

Original Article Published By , September 3, 2014

Working from home or working remotely has become a hugely popular option for millions of people and it’s expected to only increase in the years ahead.

Many employers have placed a special emphasis on workplace flexibility, understanding that many jobs can be done from anywhere. Small businesses, in particularly, are more likely to allow employees to work from home, at least some of the time.

The “Home Office Revolution,” if you will, could also be a big money saver. Statistics suggest if employees worked remotely just half the time, national savings would total $700 billion.

For more nuggets and statistics on this growing trend, read our infographic below:

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Topics: Telework, working from home, productivity at home

Telepresence in medicine aka Telehealth; making lives better

Posted by Émilie Hébert

November 18, 2014 at 12:29 PM

We always like to hear about ways technology can help improve lives, so when we come across great products that helps the healthcare sector be more efficient and productive – an area that impacts all of our lives – we love to share them with you!

It goes without saying that healthcare is a significant part of all of our lives. The better the technology that medical professionals have access to, the better off we will all be. So, consider this: a patient is in need of a consultation with a doctor or other care provider, but they are located too far away to see their usual provider or a specialist. This might sound like an impossible situation for the patient… but it’s not, thanks to telepresence systems that are simple to use and could quite literally be a lifesaver.

Telehealth, or telemedecine, is on the rise and is being used to provide health care to patients. Just as many other professionals use teleconferences to communicate and connect with each other to work more efficiently across long distances, telepresence in medical offices can open the door for doctors and other medical practitioners to be able to connect with patients regardless of their location. This enables specialists to connect with patients in need of special attention, or helps patients who are located in remote locations have access to more care options. 

So how does it work? Because of the specific requirements of healthcare practitioners, there are a few things that telepresence systems need in order to smoothly operate in a medical setting.

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Topics: Avizia Clinical Assistant, Avizia

CBCI makes the Top 50 Best Small & Medium Employers in Canada for the 5th year

Posted by Émilie Hébert

November 13, 2014 at 4:13 PM

CBCI Telecom is very proud to once again have the honour of being named in the Top 50 Best Small & Medium Employers in Canada! We are celebrating this news and certainly don’t take such a recognition for granted. CBCI has been a part of this exclusive BSME list since 2009.

So, how does CBCI earn this recognition year after year?  Well, we believe it’s because of the unique sense of belonging that everyone at our company feels. At CBCI, individuals are valued and empowered, thanks to cooperation among employees and support from our management.

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Topics: CBCI Telecom Ottawa, CBCI Awards, CBCI Télécom, CBCI Telecom Montreal

GTEC 2014 wrap-up: some of CBCI’s biggest hits

Posted by Émilie Hébert

November 7, 2014 at 1:38 PM

GTEC, Canada’s largest government technology event, has come and gone with a variety of vendors, including CBCI, exhibiting the latest technology and innovations during the 2-day event. CBCI’s Director of Sales Gary Beaucaire was at GTEC. Today, he shares with us some of the highlights and biggest hits of this year’s event – and why it is so important for CBCI to be there.

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Topics: VFI Furniture, GTEC, Acano, brightline

Preview of CBCI at GTEC 2014: Playing around with virtual workspaces and meeting rooms

Posted by Émilie Hébert

October 24, 2014 at 4:26 PM

All of us at CBCI are thrilled that GTEC, one of the largest annual events we attend, is only days away! A few weeks ago, we highlighted the Workspace 2.0 vision that we are eager to share with everyone at this year’s Government Technology Exhibition and Conference (which will be at the Ottawa Convention Centre from October 27-30). This year, we’re truly focused on blending the technological possibilities of some of our favorite products and services with the physical spaces of offices, meeting rooms and conference areas. With the help of technology from our partners such as SMART and Acano, we believe creating more intelligent workplaces with technologies like the SMART Meeting Pro and Acano’s coSpaces is a no-brainer. At GTEC, we’ll prove that with hands-on demonstrations that show how they can enhance productivity and offer inspiration in any workplace.

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Topics: GTEC

Visit CBCI at GTEC 2014 in Ottawa – and discover your Workplace 2.0

Posted by Émilie Hébert

October 3, 2014 at 11:03 AM

CBCI is busy preparing for GTEC 2014, and we are more excited than ever to show off the technology and concepts that can reinvigorate and possibly even revolutionize your workspace.

This year on October 28-29, we will be in booth 1202 at the Ottawa Convention Centre. Taking part in the event is always something that we look forward to: the conference regularly attracts over 6,000 participants, so it is one of our biggest events of the year. GTEC attracts both government and private sector communities and provides valuable networking opportunities for all.

This year, if you stop by to say hello, be sure to check out our Workplace 2.0 vision.

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Topics: GTEC, Workplace 2.0

CBCI Pours its Support into the ALS Ice Bucket Challenge

Posted by Émilie Hébert

September 16, 2014 at 2:27 PM

This summer, the ALS Ice Bucket Challenge has taken the country – and world – by storm (or should we call it an ice storm?) with thousands literally pouring their support into the cause.

CBCI employees took part in the charitable craze last weekend when Eric Holm, CBCI’s Service Director, challenged CBCI’s President Denis Dumouchel and CBCI’s Finance Director, Amélie Côté, to take part. At a barbecue, the two held up their end of the bargain and valiantly completed the cause to help raise awareness for ALS (which, if you’re not yet familiar with the activity, involved having a bucket of ice water poured on their heads).

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Picture this: a high definition scaler for beautiful (and hassle-free) presentations

Posted by Émilie Hébert

September 5, 2014 at 1:30 PM

Just imagine for a second that you’re stepping into a room to give an important presentation to close a big sale to customers visiting from overseas. You need to make the right impression, so you have spent days preparing a presentation that includes HD videos, clear audio and rich photographs that you hope will really win over your customers.

 

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Topics: Extron

Acano: a case for simpler, more collaborative virtual work environments

Posted by Émilie Hébert

August 22, 2014 at 10:30 AM

 

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Topics: Acano

Why videoconferencing should (and can) be a part of your workday!

Posted by Émilie Hébert

August 15, 2014 at 2:00 PM

 

If you are anything like me, you probably grew up with the idea that video calls are something that probably could only exist in high-tech sci-fi television shows or films. At the push of a button, they take place on a spaceship or in outer space somewhere… the concept seems simple, and fun, but pretty unrealistic for us, right? I mean, having video meetings couldn’t possibly be simple enough for everyday use at work, at least not without tons of coffee and perhaps a rocket scientist or space alien to help you out.  

There are oh-so-many ways to benefit from including videoconferencing in your workplace… and yes, they’re all easy to incorporate into your work routine, we promise (even with minimal cups of coffee and no space alien engineers required). Here are a few reasons videoconferences will enhance your business (and keep your employees and customers happy):Well, actually, it’s not that bad – or so I’ve recently learned. Thanks to some ingenious technology that makes videoconferences user-friendly and straightforward, videoconferencing is possible to incorporate in your everyday routine. Along with a videoconference solution like Acano you only need your own computer, smartphone or tablet, to get a video call started, and it will help you communicate more effectively and establish those all-important personal work relationships with others. In fact, it’s just as easy – if not easier – than picking up the phone, and definitely lot more personal, friendlier and efficient than simply writing an email.

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Topics: Videoconferencing, Microsoft Lync, videoconferencing solution, HD videoconferencing, Jabber, Acano, convenient videoconferencing, Cisco Jabber

Crestron TST-600 wireless touch panel controls everything that multiple remotes used to

Posted by Émilie Hébert

August 8, 2014 at 11:30 AM

Today, let’s talk a little bit about the beauty of a certain device that is designed to not only make offices, boardrooms and control centers easier and more user-friendly to navigate and control, but also makes them generally more pleasant environments to be in.

That’s pretty nice, right? Who wouldn’t want a device in their home and workplace that is comfortable and simple, allows for everything from lighting to audiovisual equipment to be controlled right at your fingertips – and, in the case of the Crestron TST-600 wireless touch panel, a device that features intelligent touch screen technology and supports beautiful graphical interfaces.

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Topics: Crestron, Boardroom Automation, Collaboration

A (Few) Word(s) on Canada’s Anti-Spam Law

Posted by Émilie Hébert

August 1, 2014 at 8:00 AM

Authored by Henry Cheang

So, lately there’s been a wee bit of confusion about a new law…

On July 1, 2014, Canada’s Anti-Spam Law (CASL) came into effect. I know that there’s been a lot of confusion surrounding this law. I can’t say I fault anyone for that – the text of the law spans nearly 15,000 words of super-dense legalese (and the formal title itself clocks in at 52 words)!

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Topics: Canada’s Anti-Spam Law, commercial electronic message

Videoconferencing -Trends and a Look Ahead

Posted by Émilie Hébert

July 25, 2014 at 8:00 AM

Authored by Henry Cheang

Readers of this blog know that I’ve written about a lot of different, wonderful pieces of technology or technologically-enabled/enhanced services. The thing of it is, there’s always been an underlying structure to it all. Today, I thought that I’d draw them all together in an overview.

First, let’s look at some of the prevailing technology trends of recent days.

Trends!

Users demand life-like experiences.

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Topics: Videoconferencing, Collaboration, trends

The Barco 58” Surgical Display – A Godsend for Surgery Rooms!

Posted by Émilie Hébert

July 18, 2014 at 8:00 AM

Authored by Henry Cheang

You Need to SEE to Perform Surgery!

Most people don’t realise it, but human bodies are packed VERY densely with extremely complex and tiny biological structures. It’s one of the reasons why surgery is such a difficult and delicate medical discipline. Proper surgery can only be performed by surgeons with phenomenally precise finger and hand coordination, and who have a mastery of anatomy that takes years to perfect.

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Topics: surgical monitor, video technology, Barco MDSC-8258 display

SMART Technology’s kapp Makes Collaboration Even MORE Intuitive!

Posted by Émilie Hébert

July 4, 2014 at 8:00 AM

Authored by Henry Cheang

Wouldn’t it be great if the things we draw on dry erase boards were easily shared and stored?

I have a mild declaration to make: My handwriting is terrible. It’s so bad that even I have troubles reading it afterwards. This is what happens when typing becomes second nature – handwriting just atrophies. However, my drawing skills are as sharp as ever. This is fortunate, since there is a lot of information that is simply expressed, much, much better via diagrams and illustrations. As I’ve stated before, human beings are hard-wired for visual processing!

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Topics: SMART, Collaboration

Videoconferencing Reduces Stress in Pediatric Patients

Posted by Émilie Hébert

July 2, 2014 at 5:00 PM

Authored by Henry Cheang

The Increasingly-Obvious Relationship between Videoconferencing and Stress Reduction

As I’d written before, videoconferencing in medicine has the potential advantage of lessening stress among patients’ families. This is because videoconferencing permits family members located in distant locales to be updated about patient status in real-time. 

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Topics: Videoconferencing, TeleHealth, CBCI Video Services, telemedicine, Cisco Jabber

7 Tips to Make Working From Home More Effective!

Posted by Émilie Hébert

June 27, 2014 at 7:00 AM

Authored by Henry Cheang

Working From Home: Time-saver (and Potentially Even Life-saver!)

As technology and society evolves, so too do our notions regarding the workplace. This is true for most jobs, but it’s especially true for white-collar work. A case in point is Bombardier’s recent decision to cut costs related to business travel by replacing it with videoconferencing whenever feasible. However, technological enhancements/adaptations of the workplace isn’t always about immediately-tangible impact on the bottom line. It can often be about improving the efficiency, effectiveness, and morale of employees - even as you reduce commuting times and improving the company’s carbon footprints.

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Topics: Videoconferencing, Best Practices, Telework, Workplace 2.0, working from home, CBCI Video Services

VFI Shows Off Electric Furniture at InfoComm 2014!

Posted by Émilie Hébert

June 20, 2014 at 8:00 AM

As you know by now, I love technology – all of it. I know that on this blog I usually only geek out over AV and communications equipment, but the simple fact of the matter is, I love technology in all its forms, not just the shiny and flashy ones. If it were possible to add some interesting technological quirk to every part of my life, I’d do it in a heartbeat. Take, for example, Clocky, the alarm clock on wheels that literally runs away from you until you turn it off. It’s functional and fun (admittedly, my notions of “fun” just may vary from that of other people…)!

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Topics: VFI Furniture, Electric furniture, InfoComm 2014

4K is No Fad (aka, Reasons to Get the Barco Galaxy 4K Projector)!

Posted by Émilie Hébert

June 18, 2014 at 7:00 AM

Authored by Henry Cheang

Back to salivating about technology!

Okay, so that was a few blog posts in a row that really focused on higher-level matters in unified communications. Today I go back to talking about technology that makes me swoon with excitement! And so, without further ado, here is the Barco Galaxy 4K-12 HFR projector!

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Topics: Telepresence Media, Projector, Visual communication

CBCI Telecom Will Be Attending InfoComm 2014 – Paradise for Techies!

Posted by Émilie Hébert

June 13, 2014 at 7:00 AM

Authored by Henry Cheang

For the uninitiated…

InfoComm International is the trade association that represents all of the professional audiovisual and information communications industries in the world. In keeping with its status as an organization with global reach, InfoComm holds massive annual conferences to encourage networking, collaboration, and business between vendors, buyers, and other industry professionals.  This year’s edition of the InfoComm Conference takes place June 14-20 (with the exhibitions taking place between June 18-20), in Las Vegas. We at CBCI Telecom are really excited to be attending – and not just because it’s an excuse to visit one of the meccas of tourism!

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Topics: Upcoming Events, InfoComm 2014, Tradeshows, Infocomm International

Real-time Transport Protocol (RTP): A Crucial Communications Element

Posted by Émilie Hébert

June 11, 2014 at 8:00 AM

Authored by Henry Cheang

Of streaming media…

So, recently, I’ve been getting away from talking about videoconferencing and communications equipment and turning my attention toward the more granular details of our domain. Today, I’m going to give you all a quick primer on something that’s right at the core of streaming video and videoconferencing: The Real-time Transport Protocol (RTP).

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Topics: Videoconferencing, RTP, real-time transport protocol, Streaming media

How Much Does Business Travel Cost?

Posted by Émilie Hébert

June 6, 2014 at 11:00 AM

Do you really know how much you spend every time you travel for business purposes? According to Statistics Canada, an overnight business trip within the country costs, on average,  $713 CDN. And even though the number of business trips has declined over the years, their costs have remained high. Indeed, Canadians spend $7.8 billion a year on business travel, which accounts “for more than one-quarter of the total travel spending by Canadians in Canada.” 

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Topics: Virtual Meetings, videoconferencing solution, business travel cost

How to choose the RIGHT reseller

Posted by Émilie Hébert

June 4, 2014 at 8:00 AM

Authored by Henry Cheang

So I may have put the cart before the horse…

In the previous post, I talked about the merits of resellers who have service departments (and just a little bit on the characteristics that mark a reseller as a good one). I only just realised that I’d completely forgotten to actually properly describe the concept of resellers to readers, and I apologize for that! Sometimes, when you’re living and breathing something, you can pretty easily forget that not everyone else shares this experience. And so, without further ado, here’s what you need to know about resellers in general!

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Topics: major types of resellers, What is a reseller,, how to choose resellers

Make sure your reseller has a good service department!

Posted by Émilie Hébert

May 28, 2014 at 7:00 AM

Authored by Henry Cheang

Good resellers also need to have good service departments!

As readers of this blog have noticed, I’ve spent a lot of time talking about the new technological marvels that are currently dotting the communications landscape. I’ve been skimping out on something though, and it’s time I addressed it: Service departments! Good, competent ones!

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Topics: long-term commitment to customers, what is a good reseller, questions to ask about service departments

CBCI Telecom launches free 14-day trial of CBCI Video Services!

Posted by Émilie Hébert

May 21, 2014 at 7:00 AM

Sign up now for 14 days of free and supremely easy video conferencing!

Starting May 20, 2014CBCI Telecom is offering all customers a 14 day trial of their newest videoconferencing solution - the CBCI Video Services mobile videoconferencing service - forfree. Get ready to experience unbelievably easy and painless videoconferencing!

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Topics: Collaboration, convenient videoconferencing, mobile videoconferencing

Avizia Educator – Powerful, easy conference room control!

Posted by Émilie Hébert

May 16, 2014 at 3:00 PM

Authored by Henry Cheang

The iPad is king of the tablet market!


A recent Gartner report revealed some very interesting shipping figures. Among them, the number for tablets was especially remarkable – worldwide, shipments for tablets more than doubled between 2012 and 2014 from 120.2 million to 276.2 million. And with people demanding more mobile devices than ever, it wouldn’t be surprising to see this trend continue.

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Topics: ease of use, Avizia Educator, Cisco TelePresence C90

Avizia Tactical: A rugged, portable videoconferencing solution!

Posted by Émilie Hébert

May 14, 2014 at 7:00 AM

Authored by Henry Cheang

The allure of very resilient technology...

The last couple of posts have really heavily centred on medical issues because of my interest in patient care. I’m not a single-issue man by any means, however. For example, I am also very much a boy at heart, and I just love rugged toys as a consequence! Very few things in life impress me as much as something that’s big, large, and essentially indestructible!

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Topics: Videoconferencing, Avizia, Mobile Video Solution, Avizia Tactical

Barco Eonis 24" Clinical Display: Perfect for Healthcare Specialists

Posted by Émilie Hébert

May 7, 2014 at 7:00 AM

Most high-quality monitors really aren’t suited for clinical work…

As I mentioned in my previous post, I was a neuroscientist once upon a time, and I came across no small number of issues that plague clinicians and researchers in the health field. Last time, I talked about the challenges that clinicians had (and still have) in furnishing services to remotely-located patients. This time, I’m going to share some of the experiences I’ve had in clinics and laboratories.

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Topics: Collaboration, telemedicine, Barco Eonis Medical Display

CBCI VIDEO SERVICES IN TELEMEDICINE

Posted by Émilie Hébert

April 30, 2014 at 2:00 PM

How do we solve the problem of distance between patient(s) geographically removed from a doctor?

You may not know it, but I had a whole other career before I started working as a technology marketer. In particular, I was in neuroscience, and I had a lot of exposure to medical matters. I came across a litany of problems, all of which appeared to be amenable to easy resolution through the intelligent deployment of technology.

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Topics: TeleHealth, mobile video services, CBCI Video Services

Cisco is working hard to plug the Heartbleed (vulnerability)

Posted by Émilie Hébert

April 23, 2014 at 7:00 AM

Cisco has vulnerabilities to the Heartbleed bug!

To all our loyal customers, it has come to our attention that multiple Cisco products are vulnerable to the Heartbleed bug that has been making headlines worldwide. First, some background!

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Topics: internet security, Cisco Heartbleed vulnerability, data security, Heartbleed bug

Barco Video Walls Makes Collaboration Seamless

Posted by Émilie Hébert

April 18, 2014 at 7:00 AM

Special educators have a tough job!

From experience, I know that special educators who work with the mentally handicapped - both children and adults - have a very tough job. They face many gruelling challenges as a matter of daily course. Among others, they have to deal with a crushing volume of rules and regulation-mandated paperwork to sift through. It’s an endless litany of reports, documentation, and consent forms, all of which have be drafted in teams, signed by multiple parties, and warehoused for years on end. And the paperwork just grows over time.

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Topics: Video Wall, Collaboration, Barco Video Wall

Huddle in with Webex

Posted by Émilie Hébert

April 16, 2014 at 7:00 PM

When there's no structure to your daily tasks, productivity will suffer

I’ve been in the workforce for some time now. During that time, I’ve been part of a number of different organizations and have done a number of different jobs. Some of them I loved, and some of them… well, let’s not go there, shall we? That said, the jobs, good or bad, all had one common thread that ran through them – a lack of clear communication with respect to daily tasks and objectives.

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Topics: Telework, Collaboration, Cisco Webex, Daily Huddles

Listen Technologies Make Translation Convenient and Easy!

Posted by Émilie Hébert

April 11, 2014 at 7:00 AM

There are over 7,000 languages in the world. Right now.

There is a mindboggling number of languages in the world. At last count, there are over 7,100 living languages, where we define “living language” as a language that has at least one speaker in the world for whom it is the mother tongue.

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Topics: assistive listening systems, Listen Technologies, language translation

Exact Touchscreen Furniture Fully Optimizes Touchscreen Solutions!

Posted by Émilie Hébert

April 9, 2014 at 7:00 AM

The one drawback of most collaboration solutions...

Readers of this blog know that I’m a BIG sucker for big-screen televisions and interactive collaboration solutions that feel like they popped straight out of a science fiction movie. That said, as much as I love those systems, I’ve always found that these upright solutions are lacking in one element. Namely, to take full advantage of the workspace, you’re going to have to:

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Topics: Samsung SUR40, Exact, touchscreen workstations, interactive furniture, Exact Touch Screen Furniture Solutions

Vpod Remote Expert Solutions: Setting Up Remote Storefronts ANYWHERE

Posted by Émilie Hébert

April 2, 2014 at 7:00 AM

The government can connect with faraway citizens. But are they the only ones?

A little while ago, I wrote about the CISCO REGS – a videoconferencing solution jointly crafted by Cisco and VPOD that was designed to bring governments closer to their citizens. It was a combination of Cisco’s TelePresence software with VPOD’s Cube cabins.  The thing is, while deploying the REGS is a lofty (and obviously worthwhile) goal in itself, the simple fact of the matter is that the REGS is but one possible application out of many for VPOD’s Remote Expert Solutions.

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Topics: VPod, Vpod Remote Expert Solution, Vpod Cube Cabin

SMART Boards and how gestures make everone's learning more engaging

Posted by Émilie Hébert

March 28, 2014 at 4:00 PM

Authored by Henry Cheang

Why are some ideas harder to grasp than others?

Before I started working in marketing, I had a whole other career where I spent time teaching (which meant I spent a lot of time in the educational system). In that other career, the one complaint that I most heard from students was this:  “I don’t understand why we’re learning this.” Frankly, I’ve been guilty of making this statement as well (when I was a student). Many times. From grade school to grad school. 

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Topics: SMART Room Systems, Collaboration, interactive whiteboards, touch gesture user interface

The Future is Now! Pt.2: The Vpod Vgreet!

Posted by Émilie Hébert

March 26, 2014 at 7:00 AM

The Age of Very Personalized Messaging – in public

Anyone who talks to me for even a second knows that I love science fiction. There’s a good reason for it – in science fiction we find worlds that do not yet exist, but which could. Worlds filled with fantastical technological wonders: robots with genuinely human characteristics,instantaneous travel to any place and to any time, and intensely personalized messaging to everyone.

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Topics: VPod, Vpod Vgreet, remote expert videoconferencing solution

SMART Room Systems: A Smart Use of Unbound Workspace

Posted by Émilie Hébert

March 21, 2014 at 8:00 AM

Authored by Henry Cheang

Drowning in paper...

The image on top is a picture of what one of my workstations looks like. 

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Topics: SMART, SMART Room Systems, Collaboration

CBCI Video Services Makes Long-Distance Interviews Easy!

Posted by Émilie Hébert

March 19, 2014 at 8:00 AM

We’ve been interviewing people from afar!

Recently, we interviewed a number of candidates in our bid to fill some vacant positions. Fortunately for us, our company – CBCI Telecom – is an open-minded, forward-thinking company (it’s one of the attributes that contributed to our becoming one of Canada’s Top 50 Small and Medium-Sized Employers) – we know that the talent pool from which we can draw is absolutely global in scope. Having this mindset gives us both the motivation and the opportunity to recruit from a much bigger group of potential employees. There is one caveat to all this, however: Distance. What happens when our short-listed candidates live far, far away? Too far away to make an in-person interview cost-effective?

As it turns out, this isn’t a problem at all. We have CBCI Video Services to connect us, painlessly and conveniently, to our prospective employees no matter where they live. It’s an amazing Video conferencing-as-a-Service (VaaS) solution that costs the end user very little, and is absolutely free for anyone the end user contacts (barring regular data usage or phone usage minutes, of course).

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Topics: Videoconferencing, online videoconferencing etiquette, Best Employer 2014, CBCI Video Services, vidéoconference

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