CBCI Blog

Preview of CBCI at GTEC 2014: Playing around with virtual workspaces and meeting rooms

Posted by Émilie Hébert

October 24, 2014 at 4:26 PM

All of us at CBCI are thrilled that GTEC, one of the largest annual events we attend, is only days away! A few weeks ago, we highlighted the Workspace 2.0 vision that we are eager to share with everyone at this year’s Government Technology Exhibition and Conference (which will be at the Ottawa Convention Centre from October 27-30). This year, we’re truly focused on blending the technological possibilities of some of our favorite products and services with the physical spaces of offices, meeting rooms and conference areas. With the help of technology from our partners such as SMART and Acano, we believe creating more intelligent workplaces with technologies like the SMART Meeting Pro and Acano’s coSpaces is a no-brainer. At GTEC, we’ll prove that with hands-on demonstrations that show how they can enhance productivity and offer inspiration in any workplace.

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Topics: GTEC

Visit CBCI at GTEC 2014 in Ottawa – and discover your Workplace 2.0

Posted by Émilie Hébert

October 3, 2014 at 11:03 AM

CBCI is busy preparing for GTEC 2014, and we are more excited than ever to show off the technology and concepts that can reinvigorate and possibly even revolutionize your workspace.

This year on October 28-29, we will be in booth 1202 at the Ottawa Convention Centre. Taking part in the event is always something that we look forward to: the conference regularly attracts over 6,000 participants, so it is one of our biggest events of the year. GTEC attracts both government and private sector communities and provides valuable networking opportunities for all.

This year, if you stop by to say hello, be sure to check out our Workplace 2.0 vision.

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Topics: GTEC, Workplace 2.0

CBCI Pours its Support into the ALS Ice Bucket Challenge

Posted by Émilie Hébert

September 16, 2014 at 2:27 PM

This summer, the ALS Ice Bucket Challenge has taken the country – and world – by storm (or should we call it an ice storm?) with thousands literally pouring their support into the cause.

CBCI employees took part in the charitable craze last weekend when Eric Holm, CBCI’s Service Director, challenged CBCI’s President Denis Dumouchel and CBCI’s Finance Director, Amélie Côté, to take part. At a barbecue, the two held up their end of the bargain and valiantly completed the cause to help raise awareness for ALS (which, if you’re not yet familiar with the activity, involved having a bucket of ice water poured on their heads).

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Picture this: a high definition scaler for beautiful (and hassle-free) presentations

Posted by Émilie Hébert

September 5, 2014 at 1:30 PM

Just imagine for a second that you’re stepping into a room to give an important presentation to close a big sale to customers visiting from overseas. You need to make the right impression, so you have spent days preparing a presentation that includes HD videos, clear audio and rich photographs that you hope will really win over your customers.

 

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Topics: Extron

Acano: a case for simpler, more collaborative virtual work environments

Posted by Émilie Hébert

August 22, 2014 at 10:30 AM

 

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Topics: Acano

Why videoconferencing should (and can) be a part of your workday!

Posted by Émilie Hébert

August 15, 2014 at 2:00 PM

 

If you are anything like me, you probably grew up with the idea that video calls are something that probably could only exist in high-tech sci-fi television shows or films. At the push of a button, they take place on a spaceship or in outer space somewhere… the concept seems simple, and fun, but pretty unrealistic for us, right? I mean, having video meetings couldn’t possibly be simple enough for everyday use at work, at least not without tons of coffee and perhaps a rocket scientist or space alien to help you out.  

There are oh-so-many ways to benefit from including videoconferencing in your workplace… and yes, they’re all easy to incorporate into your work routine, we promise (even with minimal cups of coffee and no space alien engineers required). Here are a few reasons videoconferences will enhance your business (and keep your employees and customers happy):Well, actually, it’s not that bad – or so I’ve recently learned. Thanks to some ingenious technology that makes videoconferences user-friendly and straightforward, videoconferencing is possible to incorporate in your everyday routine. Along with a videoconference solution like Acano you only need your own computer, smartphone or tablet, to get a video call started, and it will help you communicate more effectively and establish those all-important personal work relationships with others. In fact, it’s just as easy – if not easier – than picking up the phone, and definitely lot more personal, friendlier and efficient than simply writing an email.

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Topics: Videoconferencing, Acano web conferencing, Microsoft Lync, videoconferencing solution, HD videoconferencing, Jabber, Acano, convenient videoconferencing, Cisco Jabber

Crestron TST-600 wireless touch panel controls everything that multiple remotes used to

Posted by Émilie Hébert

August 8, 2014 at 11:30 AM

Today, let’s talk a little bit about the beauty of a certain device that is designed to not only make offices, boardrooms and control centers easier and more user-friendly to navigate and control, but also makes them generally more pleasant environments to be in.

That’s pretty nice, right? Who wouldn’t want a device in their home and workplace that is comfortable and simple, allows for everything from lighting to audiovisual equipment to be controlled right at your fingertips – and, in the case of the Crestron TST-600 wireless touch panel, a device that features intelligent touch screen technology and supports beautiful graphical interfaces.

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Topics: Crestron, SMART collaborative systems, Boardroom Automation

A (Few) Word(s) on Canada’s Anti-Spam Law

Posted by Émilie Hébert

August 1, 2014 at 8:00 AM

Authored by Henry Cheang

So, lately there’s been a wee bit of confusion about a new law…

On July 1, 2014, Canada’s Anti-Spam Law (CASL) came into effect. I know that there’s been a lot of confusion surrounding this law. I can’t say I fault anyone for that – the text of the law spans nearly 15,000 words of super-dense legalese (and the formal title itself clocks in at 52 words)!

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Topics: Canada’s Anti-Spam Law, commercial electronic message

Videoconferencing -Trends and a Look Ahead

Posted by Émilie Hébert

July 25, 2014 at 8:00 AM

Authored by Henry Cheang

Readers of this blog know that I’ve written about a lot of different, wonderful pieces of technology or technologically-enabled/enhanced services. The thing of it is, there’s always been an underlying structure to it all. Today, I thought that I’d draw them all together in an overview.

First, let’s look at some of the prevailing technology trends of recent days.

Trends!

Users demand life-like experiences.

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Topics: Videoconferencing, Collaboration, trends

The Barco 58” Surgical Display – A Godsend for Surgery Rooms!

Posted by Émilie Hébert

July 18, 2014 at 8:00 AM

Authored by Henry Cheang

You Need to SEE to Perform Surgery!

Most people don’t realise it, but human bodies are packed VERY densely with extremely complex and tiny biological structures. It’s one of the reasons why surgery is such a difficult and delicate medical discipline. Proper surgery can only be performed by surgeons with phenomenally precise finger and hand coordination, and who have a mastery of anatomy that takes years to perfect.

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Topics: surgical monitor, video technology, Barco MDSC-8258 display

SMART Technology’s kapp Makes Collaboration Even MORE Intuitive!

Posted by Émilie Hébert

July 4, 2014 at 8:00 AM

Authored by Henry Cheang

Wouldn’t it be great if the things we draw on dry erase boards were easily shared and stored?

I have a mild declaration to make: My handwriting is terrible. It’s so bad that even I have troubles reading it afterwards. This is what happens when typing becomes second nature – handwriting just atrophies. However, my drawing skills are as sharp as ever. This is fortunate, since there is a lot of information that is simply expressed, much, much better via diagrams and illustrations. As I’ve stated before, human beings are hard-wired for visual processing!

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Topics: SMART, Collaboration Tool, collaboration made easy, SMART collaborative systems

Videoconferencing Reduces Stress in Pediatric Patients

Posted by Émilie Hébert

July 2, 2014 at 5:00 PM

Authored by Henry Cheang

The Increasingly-Obvious Relationship between Videoconferencing and Stress Reduction

As I’d written before, videoconferencing in medicine has the potential advantage of lessening stress among patients’ families. This is because videoconferencing permits family members located in distant locales to be updated about patient status in real-time. 

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Topics: Videoconferencing, TeleHealth, CBCI Video Services, telemedicine, Cisco Jabber

7 Tips to Make Working From Home More Effective!

Posted by Émilie Hébert

June 27, 2014 at 7:00 AM

Authored by Henry Cheang

Working From Home: Time-saver (and Potentially Even Life-saver!)

As technology and society evolves, so too do our notions regarding the workplace. This is true for most jobs, but it’s especially true for white-collar work. A case in point is Bombardier’s recent decision to cut costs related to business travel by replacing it with videoconferencing whenever feasible. However, technological enhancements/adaptations of the workplace isn’t always about immediately-tangible impact on the bottom line. It can often be about improving the efficiency, effectiveness, and morale of employees - even as you reduce commuting times and improving the company’s carbon footprints.

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Topics: Videoconferencing, Best Practices, Telework, Workplace 2.0, working from home, CBCI Video Services

VFI Shows Off Electric Furniture at InfoComm 2014!

Posted by Émilie Hébert

June 20, 2014 at 8:00 AM

As you know by now, I love technology – all of it. I know that on this blog I usually only geek out over AV and communications equipment, but the simple fact of the matter is, I love technology in all its forms, not just the shiny and flashy ones. If it were possible to add some interesting technological quirk to every part of my life, I’d do it in a heartbeat. Take, for example, Clocky, the alarm clock on wheels that literally runs away from you until you turn it off. It’s functional and fun (admittedly, my notions of “fun” just may vary from that of other people…)!

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Topics: VFI Furniture, Electric furniture, InfoComm 2014

4K is No Fad (aka, Reasons to Get the Barco Galaxy 4K Projector)!

Posted by Émilie Hébert

June 18, 2014 at 7:00 AM

Authored by Henry Cheang

Back to salivating about technology!

Okay, so that was a few blog posts in a row that really focused on higher-level matters in unified communications. Today I go back to talking about technology that makes me swoon with excitement! And so, without further ado, here is the Barco Galaxy 4K-12 HFR projector!

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Topics: Telepresence Media, Projector, Visual communication

CBCI Telecom Will Be Attending InfoComm 2014 – Paradise for Techies!

Posted by Émilie Hébert

June 13, 2014 at 7:00 AM

Authored by Henry Cheang

For the uninitiated…

InfoComm International is the trade association that represents all of the professional audiovisual and information communications industries in the world. In keeping with its status as an organization with global reach, InfoComm holds massive annual conferences to encourage networking, collaboration, and business between vendors, buyers, and other industry professionals.  This year’s edition of the InfoComm Conference takes place June 14-20 (with the exhibitions taking place between June 18-20), in Las Vegas. We at CBCI Telecom are really excited to be attending – and not just because it’s an excuse to visit one of the meccas of tourism!

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Topics: Upcoming Events, InfoComm 2014, Tradeshows, Infocomm International

Real-time Transport Protocol (RTP): A Crucial Communications Element

Posted by Émilie Hébert

June 11, 2014 at 8:00 AM

Authored by Henry Cheang

Of streaming media…

So, recently, I’ve been getting away from talking about videoconferencing and communications equipment and turning my attention toward the more granular details of our domain. Today, I’m going to give you all a quick primer on something that’s right at the core of streaming video and videoconferencing: The Real-time Transport Protocol (RTP).

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Topics: Videoconferencing, RTP, real-time transport protocol, Streaming media

How Much Does Business Travel Cost?

Posted by Émilie Hébert

June 6, 2014 at 11:00 AM

Do you really know how much you spend every time you travel for business purposes? According to Statistics Canada, an overnight business trip within the country costs, on average,  $713 CDN. And even though the number of business trips has declined over the years, their costs have remained high. Indeed, Canadians spend $7.8 billion a year on business travel, which accounts “for more than one-quarter of the total travel spending by Canadians in Canada.” 

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Topics: Virtual Meetings, videoconferencing solution, business travel cost

How to choose the RIGHT reseller

Posted by Émilie Hébert

June 4, 2014 at 8:00 AM

Authored by Henry Cheang

So I may have put the cart before the horse…

In the previous post, I talked about the merits of resellers who have service departments (and just a little bit on the characteristics that mark a reseller as a good one). I only just realised that I’d completely forgotten to actually properly describe the concept of resellers to readers, and I apologize for that! Sometimes, when you’re living and breathing something, you can pretty easily forget that not everyone else shares this experience. And so, without further ado, here’s what you need to know about resellers in general!

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Topics: major types of resellers, What is a reseller,, how to choose resellers

Make sure your reseller has a good service department!

Posted by Émilie Hébert

May 28, 2014 at 7:00 AM

Authored by Henry Cheang

Good resellers also need to have good service departments!

As readers of this blog have noticed, I’ve spent a lot of time talking about the new technological marvels that are currently dotting the communications landscape. I’ve been skimping out on something though, and it’s time I addressed it: Service departments! Good, competent ones!

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Topics: long-term commitment to customers, what is a good reseller, questions to ask about service departments

CBCI Telecom launches free 14-day trial of CBCI Video Services!

Posted by Émilie Hébert

May 21, 2014 at 7:00 AM

Sign up now for 14 days of free and supremely easy video conferencing!

Starting May 20, 2014CBCI Telecom is offering all customers a 14 day trial of their newest videoconferencing solution - the CBCI Video Services mobile videoconferencing service - forfree. Get ready to experience unbelievably easy and painless videoconferencing!

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Topics: convenient videoconferencing, mobile videoconferencing, creative collaboration

Avizia Educator – Powerful, easy conference room control!

Posted by Émilie Hébert

May 16, 2014 at 3:00 PM

Authored by Henry Cheang

The iPad is king of the tablet market!


A recent Gartner report revealed some very interesting shipping figures. Among them, the number for tablets was especially remarkable – worldwide, shipments for tablets more than doubled between 2012 and 2014 from 120.2 million to 276.2 million. And with people demanding more mobile devices than ever, it wouldn’t be surprising to see this trend continue.

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Topics: ease of use, Avizia Educator, Cisco TelePresence C90

Avizia Tactical: A rugged, portable videoconferencing solution!

Posted by Émilie Hébert

May 14, 2014 at 7:00 AM

Authored by Henry Cheang

The allure of very resilient technology...

The last couple of posts have really heavily centred on medical issues because of my interest in patient care. I’m not a single-issue man by any means, however. For example, I am also very much a boy at heart, and I just love rugged toys as a consequence! Very few things in life impress me as much as something that’s big, large, and essentially indestructible!

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Topics: Videoconferencing, Avizia, Mobile Video Solution, Avizia Tactical

Barco Eonis 24" Clinical Display: Perfect for Healthcare Specialists

Posted by Émilie Hébert

May 7, 2014 at 7:00 AM

Most high-quality monitors really aren’t suited for clinical work…

As I mentioned in my previous post, I was a neuroscientist once upon a time, and I came across no small number of issues that plague clinicians and researchers in the health field. Last time, I talked about the challenges that clinicians had (and still have) in furnishing services to remotely-located patients. This time, I’m going to share some of the experiences I’ve had in clinics and laboratories.

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Topics: collaboration made easy, telemedicine, Barco Eonis Medical Display

CBCI VIDEO SERVICES IN TELEMEDICINE

Posted by Émilie Hébert

April 30, 2014 at 2:00 PM

How do we solve the problem of distance between patient(s) geographically removed from a doctor?

You may not know it, but I had a whole other career before I started working as a technology marketer. In particular, I was in neuroscience, and I had a lot of exposure to medical matters. I came across a litany of problems, all of which appeared to be amenable to easy resolution through the intelligent deployment of technology.

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Topics: TeleHealth, mobile video services, CBCI Video Services

Cisco is working hard to plug the Heartbleed (vulnerability)

Posted by Émilie Hébert

April 23, 2014 at 7:00 AM

Cisco has vulnerabilities to the Heartbleed bug!

To all our loyal customers, it has come to our attention that multiple Cisco products are vulnerable to the Heartbleed bug that has been making headlines worldwide. First, some background!

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Topics: internet security, Cisco Heartbleed vulnerability, data security, Heartbleed bug

Barco Video Walls Makes Collaboration Seamless

Posted by Émilie Hébert

April 18, 2014 at 7:00 AM

Special educators have a tough job!

From experience, I know that special educators who work with the mentally handicapped - both children and adults - have a very tough job. They face many gruelling challenges as a matter of daily course. Among others, they have to deal with a crushing volume of rules and regulation-mandated paperwork to sift through. It’s an endless litany of reports, documentation, and consent forms, all of which have be drafted in teams, signed by multiple parties, and warehoused for years on end. And the paperwork just grows over time.

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Topics: Video Wall, collaboration made easy, Barco Video Wall

Huddle in with Webex

Posted by Émilie Hébert

April 16, 2014 at 7:00 PM

When there's no structure to your daily tasks, productivity will suffer

I’ve been in the workforce for some time now. During that time, I’ve been part of a number of different organizations and have done a number of different jobs. Some of them I loved, and some of them… well, let’s not go there, shall we? That said, the jobs, good or bad, all had one common thread that ran through them – a lack of clear communication with respect to daily tasks and objectives.

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Topics: Telework, collaboration made easy, Cisco Webex, Daily Huddles

Listen Technologies Make Translation Convenient and Easy!

Posted by Émilie Hébert

April 11, 2014 at 7:00 AM

There are over 7,000 languages in the world. Right now.

There is a mindboggling number of languages in the world. At last count, there are over 7,100 living languages, where we define “living language” as a language that has at least one speaker in the world for whom it is the mother tongue.

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Topics: assistive listening systems, Listen Technologies, language translation

Exact Touchscreen Furniture Fully Optimizes Touchscreen Solutions!

Posted by Émilie Hébert

April 9, 2014 at 7:00 AM

The one drawback of most collaboration solutions...

Readers of this blog know that I’m a BIG sucker for big-screen televisions and interactive collaboration solutions that feel like they popped straight out of a science fiction movie. That said, as much as I love those systems, I’ve always found that these upright solutions are lacking in one element. Namely, to take full advantage of the workspace, you’re going to have to:

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Topics: Samsung SUR40, Exact, touchscreen workstations, interactive furniture, Exact Touch Screen Furniture Solutions

Vpod Remote Expert Solutions: Setting Up Remote Storefronts ANYWHERE

Posted by Émilie Hébert

April 2, 2014 at 7:00 AM

The government can connect with faraway citizens. But are they the only ones?

A little while ago, I wrote about the CISCO REGS – a videoconferencing solution jointly crafted by Cisco and VPOD that was designed to bring governments closer to their citizens. It was a combination of Cisco’s TelePresence software with VPOD’s Cube cabins.  The thing is, while deploying the REGS is a lofty (and obviously worthwhile) goal in itself, the simple fact of the matter is that the REGS is but one possible application out of many for VPOD’s Remote Expert Solutions.

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Topics: VPod, Vpod Remote Expert Solution, Vpod Cube Cabin

SMART Boards and how gestures make everone's learning more engaging

Posted by Émilie Hébert

March 28, 2014 at 4:00 PM

Authored by Henry Cheang

Why are some ideas harder to grasp than others?

Before I started working in marketing, I had a whole other career where I spent time teaching (which meant I spent a lot of time in the educational system). In that other career, the one complaint that I most heard from students was this:  “I don’t understand why we’re learning this.” Frankly, I’ve been guilty of making this statement as well (when I was a student). Many times. From grade school to grad school. 

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Topics: SMART Room Systems, SMART collaborative systems, interactive whiteboards, touch gesture user interface

The Future is Now! Pt.2: The Vpod Vgreet!

Posted by Émilie Hébert

March 26, 2014 at 7:00 AM

The Age of Very Personalized Messaging – in public

Anyone who talks to me for even a second knows that I love science fiction. There’s a good reason for it – in science fiction we find worlds that do not yet exist, but which could. Worlds filled with fantastical technological wonders: robots with genuinely human characteristics,instantaneous travel to any place and to any time, and intensely personalized messaging to everyone.

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Topics: VPod, Vpod Vgreet, remote expert videoconferencing solution

SMART Room Systems: A Smart Use of Unbound Workspace

Posted by Émilie Hébert

March 21, 2014 at 8:00 AM

Authored by Henry Cheang

Drowning in paper...

The image on top is a picture of what one of my workstations looks like. 

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Topics: SMART, SMART Room Systems, SMART collaborative systems

CBCI Video Services Makes Long-Distance Interviews Easy!

Posted by Émilie Hébert

March 19, 2014 at 8:00 AM

We’ve been interviewing people from afar!

Recently, we interviewed a number of candidates in our bid to fill some vacant positions. Fortunately for us, our company – CBCI Telecom – is an open-minded, forward-thinking company (it’s one of the attributes that contributed to our becoming one of Canada’s Top 50 Small and Medium-Sized Employers) – we know that the talent pool from which we can draw is absolutely global in scope. Having this mindset gives us both the motivation and the opportunity to recruit from a much bigger group of potential employees. There is one caveat to all this, however: Distance. What happens when our short-listed candidates live far, far away? Too far away to make an in-person interview cost-effective?

As it turns out, this isn’t a problem at all. We have CBCI Video Services to connect us, painlessly and conveniently, to our prospective employees no matter where they live. It’s an amazing Video conferencing-as-a-Service (VaaS) solution that costs the end user very little, and is absolutely free for anyone the end user contacts (barring regular data usage or phone usage minutes, of course).

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Topics: Videoconferencing, online videoconferencing etiquette, Best Employer 2014, CBCI Video Services, vidéoconference

Cisco BE6000: Collaboration Solution Built for Medium-sized Firms

Posted by Émilie Hébert

March 11, 2014 at 8:00 AM

Your business is outgrowing your installed technology – what do you do?

If you’ve been successfully running your own medium-sized business for a while, then you’re likely to be experiencing at least one of the following issues with your IT assets:

  • Overwhelmed IT resources and employees
  • Disparate voice and data networks that are increasingly difficult to manage
  • Aging technology with poor scalability and high maintenance/management costs
  • Difficulties accommodating changing consumer preferences and newer technology

It’s time to upgrade your company’s technology, not least of which would be your communication needs – you can’t do business without talking to your customers, after all. In that vein, may I recommend the Cisco Business Edition 6000 (BE6000) collaboration solution?

The BE6000 solution

Specifically optimized for medium-sized businesses (that have up to a maximum of 1000 users), the BE6000 packaged solution consists of a single integrated platform that consolidates all of the following full-featured, enterprise-class communications and collaboration services into one on-premise server station:

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Topics: collaboration made easy, medium-sized business, Collaboration, Cisco BE6000, Cisco Business Edition 6000

Cisco's REGS Pods Bring Citizens Closer to Their Governments

Posted by Émilie Hébert

March 7, 2014 at 8:00 AM

The government does a lot for us.

We live in a cynical age. And with this cynicism, it’s very easy to lose sight of the good that government can do. But we need to remember that most public servants get into government positions because they have good intentions, and that they actually achieve a lot for us. Daily life simply wouldn’t be running so smoothly otherwise.

Of course, it is also true that many among us also frequently have difficulties getting access to services that we genuinely need. For example, I have experienced terribly long waits while trying to renew my driver’s license and passport. I can certainly understand that this is at least one factor for the dismissive outlook that some of us have for government. Such attitudes benefit no one, however. And new technologies offer ways to improve people’s impressions of government agencies by granting better access to government representatives. 

...but it can still do more, and more efficiently - with Cisco REGS...

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Topics: REGS, Community, VPod, Government, Cisco TelePresence

The Future is NOW! Pt.1: AMX’s Reactive Digital Signage!

Posted by Émilie Hébert

March 5, 2014 at 8:00 AM

A technophile's longing

I positively love technology. But I would have to – you don’t really work for a technology company if you’re not positively passionate about gadgets and spinning, shining, sparkling hardware. When it comes right down to it, I really just want the world to catch up to my childhood vision of the future. I think you know what I mean by that: Flying cars, humanoid robots with humanity, and equipment that reacts to your presence and interacts with you.

Sadly, we’re still a bit of a ways off from the flying cars and C3PO, but fortunately, we’re a lot closer to Jarvis. Now, I know that interactive technology hasn’t quite reached the level of true artificial intelligence (unfortunately), but they’re certainly sophisticated enough to be actually fun now. Ah, thank you, march of progress! Amazingly, these are affordable enough to be within reach of the (relatively-) average technophile or small and medium business.

AMX's Inspired Xpress leaves quite the impression

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Topics: Demonstrations, AMX, Digital Media Signage, digital signage, Inspired Xpress, CBCI Télécom

Modero X Touch Panel Displays Make Auditoriums Easy AND Fun to Manage

Posted by Émilie Hébert

February 27, 2014 at 8:00 AM

Auditoriums full of fun, fancy equipment

I’ve been teaching off and on for some years now. And I have always loved classrooms and auditoriums that were just absolutely packed full of shiny, fancy hardware. One of my favorite classrooms was one in which every student desk had a high-end laptop embedded inside the main panel. Better yet, all the laptops were networked, and could be fully-controlled by the instructor’s workstation (that included a desktop computer and a linked control panel) at the front of the class. I always had fun in the hour or so before giving lectures just fiddling around at this workstation. Even as I finalized my lesson for the day, I played with the AV controller, the amplifiers, and the light dimmers. It was fun (I’m a child at heart; does it show?).

The frustrating security measure

Of course, there was always the problem of security. When you put literally dozens of pricey little laptops in a room that’s also full of high-end audiovisual gear, you really are setting the scene for a potential grand heist. And so, access to such a room should, naturally, be restricted. That being said, it would help if the access restrictions were actually better managed.

For this room, the only person who was provided access was me. On its own, this wasn’t terribly annoying. The other restriction piled on top of it seriously raised my frustration levels, however. Specifically, the door could never be left open for more than a few minutes without sounding an alarm that the whole building would hear.

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Topics: Audiovisual, AMX, Modero X Touch Panel Display, CBCI Télécom

Middle Atlantic's Great Organizing Systems for Equipment and Wires!

Posted by Émilie Hébert

February 25, 2014 at 8:00 AM

A dilemma for lab managers and technicians: How to organize equipment and cables?

I have worked and studied at a lot of labs over the course of my life. And while every lab had its own distinct visual and functional characteristics, there was at least one huge commonality to them all. They all had tons of equipment (and I am being literal when I say “tons” here) and the lab managers/techies all faced organizational challenges with the equipment.

It’s not hard to see why. To do research of any sort, you will need a multitude of computers, monitors, and other peripherals – at a minimum. In the labs for which I’ve been a member, I’ve had to help set up hardware and software solutions that included (but aren’t limited to) projectors and high-end signal processing systems (that included parts like this DVI input board). That’s in addition to an overwhelming sprawl of just plain regular computers. And the above-mentioned technology only represents the non-exotic equipment. The really cutting-edge technology would each require a phonebook-sized manual just to describe it (no lie – I’ve seen them and had to read them).

The solution to organizing tons of equipment: Middle Atlantic racks 

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Topics: Middle Atlantic, organizing systems, cable management systems, Slim 5 rack systems, CBCI Télécom

Cisco Software Deferral for SX/C-Series, AMX/Crestron Modules

Posted by Émilie Hébert

February 20, 2014 at 8:00 AM

Version TC7.0.2 of control software for various TelePresence products fixes serious bugs in version TC7.0.1

CBCI Telecom has an important message for all of our loyal Cisco TelePresence customers! If you’re using Cisco videoconferencing solutions such as the Cisco TelePresence SX20 Quick Set or anything from the Cisco TelePresence C-Series line (such as the  Cisco TelePresence Codec C40), you may be experiencing a variety of different bugs due to the version TC7.0.1 upgrade of the control software. Known issues include (but are not limited to):

  • Inaccessible web interface upon disabling HTTP (so as to use HTTPS exclusively)
  • Incorrect notifications about lost connection with touch panels when users are only using remote controls to interact with their TelePresence devices
  • Phonebooks received via API contain the word “PhonebookSearchResult” in every line of data
  • System may not immediately reboot following a crash
  • System reset may take multiple attempts to implement
  • Configuration profiles do not take change on the next reboot

These issues generally impact most to all products, but models from the SX- and C-series line as well as the C-series-compatible AMX modules and Crestron modules are particularly affected. While the bugs do not cause any serious harm to your valuable TelePresence systems and components, the software problems are a source of frustration and can negatively influence your workflow.

Because Cisco engineers are both ever-vigilant and passionate about optimizing user experience for all their valued customers, they have worked hard to bring you version TC7.0.2. This is a Cisco software deferral; version TC7.0.2 fixes all of the above-mentioned issues as well as a few others (see full list of bug fixes in the software release notes). TC7.0.2 is available by clicking here for SX products or by clicking here for C-series products.

Here at CBCI Telecom, we're always working hard to bring you the best in audiovisual communication technology. That's why we're Canada's leader in video conferencing and audiovisual solutions. Contact us for more information on all the Cisco TelePresence products and services that we offer!

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Topics: Crestron, AMX, Cisco TelePresence, CBCI Télécom, Cisco Telepresence Codecs, Announcements

Can Conference Calls be Painless?

Posted by Émilie Hébert

February 18, 2014 at 8:00 AM

Terrible, terrible conference call headaches

One of the things that drove me crazy in my past life as a techie were conference calls. Regardless of whether I was setting up or participating in one, I always dreaded them. Despite always being prepared myself, I have always experienced at least one of the following in every conference call:

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Topics: Videoconferencing, Best Practices, mobile video services, CBCI Télécom, Acano

SMART Technologies is Doing Some Winter Cleaning!

Posted by Émilie Hébert

February 13, 2014 at 8:00 AM

Notice: Older SMART products discontinued, no longer supported

For customers who own an interactive SMART Board V280, the time has come for you to upgrade. SMART Technologies is discontinuing this product (among others) to make way for exciting new products.

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Topics: End-of-Life, discontinued customer support, vidéoconference, SMART board

8 Key Points in Choosing the Right Videoconferencing Solution

Posted by Émilie Hébert

February 11, 2014 at 8:00 AM

Knowledge is everything

Videoconferencing has become such a crucial tool in the workplace that choosing the right videoconferencing brand has become a business priority. You are depending on the capabilities and performance of your videoconferencing solution to help make your meetings as efficient and productive as possible. To help you make the right choice, here are 8 important tips to help you choose the best videoconferencing solution.

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Topics: web conferencing, videoconferencing solution, HD videoconferencing, CBCI Télécom, Acano

CBCI Telecom Presents: A Fantastic Universal HDMI Adapter

Posted by Émilie Hébert

February 6, 2014 at 8:00 AM

Universal HDMI adapters simplify presentations!

I love giving talks. But I hate setting up the projection equipment. Especially when I’m in another city, away from the comfort zone of knowing that I have all the adapters a)that I need, and b)which actually work. Many of my audio visual presentations were delayed because of broken adapters onsite. The worst such experience happened when I was responsible for setup.

We flew in a man from New York City (on our dime, no less) to give a day-long demo on a biometric device for which he was both inventor and vendor.  I stayed at work late the day before to make sure that everything was set up to spec. 

Surprise! Adapter mismatch!

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Topics: Video Tips, Cisco TelePresence, vidéoconference, CBCI Télécom, SMART board

The Dos and Don'ts of Mobile Videoconferencing

Posted by Émilie Hébert

February 4, 2014 at 8:00 AM

Manage your online meeting like a pro

Today, the notion of what constitutes a legitimate workspace has taken on new meanings. Mobile devices can take your business anywhere you want - in your company office, your living room, or even a coffee shop. But, that doesn’t mean that you can do anything you want. 

For instance, in an

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Topics: mobile video services, online videoconferencing etiquette, Acano web conferencing, CBCI Télécom

How Important is Telehealth in Canada?

Posted by Émilie Hébert

January 31, 2014 at 8:00 AM

Canadians want a more personalized medical experience

Did you know that Canada is one of the world leaders in Internet use? By 2017, Canada is expected to have 33 million Internet users and 255 million networked devices. Paired with the fact that Canada also has one of the world’s best healthcare systems, it’s little wonder that Canada has one of the largest telehealth/telemedicine networks on the planet. That said, although Canadians consumers make frequent daily use of mobile and virtual technologies, these devices and services have not yet been optimally harnessed for healthcare. According to the PwC survey, Making care mobile: Shifting perspectives of virtualization care, Canadians want alternative solutions to improve their healthcare system.

Canadians want easier access to healthcare 

Telehealth has been around for decades in Canada, furnishing patients living in remote areas with easier access to healthcare via videoconferencing. In the last few years, telehealth underwent enormous changes with the arrival of mobile technologies. The telehealth market became very competitive because of a big increase in potential patient reach. Mobile health and virtual health were no longer extraordinary options anymore. Consequently, telehealth has increasingly infiltrated the healthcare system to resolve distance issues that are prevalent in Canada (the second largest country in the world). Pharmacists had already been given more legal powers of healthcare to compensate for the lack of accessible care, but they were and are limited. Besides, for many Canadians, distance was and is not the only barrier to access to healthcare services. According to the PwC survey Canadians want:

  • Convenient access to doctors

  • Less travel to medical appointments

  • Better access to information

  • Greater control over their own health

  • Access to a better quality healthcare

  • Reduce healthcare costs 

Therefore it is not only a question of resources because Telemedicine devices are available. It’s more about finding the best ways to take advantage of available technology so that healthcare providers and patients can fully be connected. Globally, the Canadian telemedicine network was already a pioneer, especially with the notable Ontario Telemedicine Network (OTN) – the biggest provider in telemedicine solutions. So now, the challenge is in how to make everyone happy. 

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Topics: Avizia Clinical Assistant, Canadian Telemedicine Network, telehealth in Canada

Videoconferencing: 5 Keys To Secure Your Room

Posted by Émilie Hébert

January 29, 2014 at 1:38 PM

How to keep intruders away from your videoconferencing

When you leave your house, you activate your alarm system and you lock the door. When you have a conference meeting you can do the same! You allow only the people who are invited and you put a sign on the door saying "Meeting, in progress, do not disturb". Not everyone will respect such a sign, that's why you have to take extra measures to keep your session safe. Here are 5 essentials to help you do just that.

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Topics: Videoconferencing, security, Acano

Avizia’s Clinical Assistant - The Future of Healthcare

Posted by Émilie Hébert

January 17, 2014 at 8:00 AM

The power of Telepresence for healthcare

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Topics: Cisco TelePresence, Avizia, Announcements

CBCI Telecom and Avizia United for the Common Good

Posted by Émilie Hébert

January 14, 2014 at 8:00 AM

CBCI Telecom and Avizia partners to bring solutions to government, healthcare, and education

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Topics: Cisco TelePresence, Avizia, CBCI Télécom

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